Configuring your email client to read emails from 'role accounts'

A role account is an computer/email account that is assigned to a particular role (eg, helpdesk or information), rather than to a particular person. Staff who have access to role accounts can configure their email client (eg Netscape messenger/Mozilla) to read BOTH their staff email and their role account email in the same profile.

These guides show you how to set up Monash's version of Netscape 4.79 or Mozilla 1.4 to read role account emails.

NOTE: Netscape 4.79 only allows one account name and email address per profile whereas Mozilla can have multiple account names and email addresses per profile. This means that if using Netscape 4.79, you can read email from more than one account. BUT emails replied to from the role account, will appear to have come from your email address. Whereas in Mozilla, emails replied to from the role account will appear to have come from the role accounts email address.

The following guides use the role account medinfo which has the email address information@med.monash.edu.au as examples.

Configuring Netscape 4.79

2. Then select 'Mail Servers' under 'Mail & Newsgroups'
Then click Add.

3. Type in your mail server settings as follows:

Server Name: mail.monash.edu.au
User Name: medinfo

Then click OK

4. Your mail client will then have two accounts.
Your personal account (mail.monash.edu.au) will be first and then the role account below (mail.monash.edu.au).

Configuring Mozilla 1.4

1. Open your Mozilla email client and go to the "Edit | Mail & Newsgroup Account Settings..." menu option.

2. Then select 'Add Account'

3. This will bring up the Account Wizard.
Select 'Email account' and click 'Next>'

4. Type in your indentity details. For example:

Your name: Medicine Information
Email Address: information@med.monash.edu.au

Then click Next>

5. Type in your mail server settings as follows:

Tick IMAP
Incoming mail Server: mail.monash.edu.au

Then click Next>

6. Type in your user name. This will be the name of the role account. For example:

User name: medinfo

Then click Next>

 

7. Type in your account name. This will be the name to refer to this account. For example:

Account name: medinfo
or
Account name: information@med.monash.edu.au (Both examples are valid)

Then click Next>

 

8. Confirm information. If their is a mistake, use the <Back button to correct.
Otherwise, click Finish

 

9. Your mail client will then have two accounts.
Yourpersonal account (first) and then the role account below.

 

 

Didn't find what you were looking for? Ask us via IT JobDesk!