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Issue #83 July 2009ContentsMajor IT service interruption for data centre power upgrade: July 10-13, 2009Global email to all staff at all campuses from Peter Marshall, ----- Further to the global email sent to all staff this morning on the shut down of the University data centre List of affected Faculty servers and services: http://www.med.monash.edu.au/tsg/downtime-notice.html Urgent inquiries may be directed to Adrian Ling at 990 53755 or 0448505594. | Contents | July 10-13 Power Outage: TSG alternative contactsDue to the upcoming major IT service interruption that will occur later this week, Medicine TSG has provided the following contact mechanisms to minimise the effect of the interruption on faculty staff.
The following alternative contact arrangements will be provided to facilitate client communication during the service interruption.
All TSG service areas will endeavour to provide every possible assistance to faculty staff during the IT service interruption. Please ensure you allow extra time for job and service requests during this period as service availability may be unpredictable. For alternative contact details for other local IT Support teams throughout the Faculty, please visit: Regards, | Contents | How the July power outage will affect SAPYou will have noticed the global email from Peter Marshall last week concerning the major power outage taking place between 10 and 13 July as an urgent upgrade to the University’s IT data centre takes place. The SAP system is one of the systems and facilities listed in that email – it will be affected as its servers are housed in the data centre being upgraded. That means that from when the system powers down on Friday, 10 July (at around midday) until power is restored on Monday, 13 July (at around 3pm), SAP will be unavailable for all transactions. HR SAP users will be notified separately of specific pay-related deadlines. We will be in contact closer to the date to confirm exact timings for the power outage and its effect on the SAP server, and again once the system has been restored. In the meantime, please let us know if you have any questions. Jane White | Contents | How the July power outage will affect the web content updating servicesWeb Content Updating services (this includes the Web Content Management | Contents | How the July power outage will affect Employee Self Service (ESS)Due to the advertised power works this weekend the Human Resources Division will be finalising the pay run for the current fortnight this evening. In order to ensure there are no issues with the pay run, Employee Self Service (ESS) will be unavailable from 6pm Thursday July 9, 2009 We apologise for the late notice. | Contents | How the July power outage will affect NOVELL PRINTINGFor a full list of Faculty Novell printers that will be unavailable as part of the power outage, visit: http://www.its.monash.edu.au/news/affected-novell-services.pdf | Contents | Major IT service interruption for data centre power upgrade: July 10-13, 2009As per the scheduled interruption notice, all Faculty (MNHS) provided services have been restored as of 12noon Monday July 13 2009. Some University systems are still going through start-up and final testing procedures, we expect these to be available during the afternoon. List of affected Faculty servers and services: http://www.med.monash.edu.au/tsg/downtime-notice.html | Contents | iPhone 3.0 and the Monash wireless networkRecently, Apple released version 3.0 of the iPhone operating system. Recent testing has confirmed that there is a bug in the Apple software and so OS 3.0 not fully compatible with the Monash wireless system: The error is that the iPhone does not autojoin back to the Monash network when disconnected (e.g when the phone goes into sleep mode). This means that you can still connect manually to the Monash wireless network, but if disconnected, you must manually reconnect each time. Currently this does not affect connecting to most other wireless networks (including home systems). IMPORTANT: Please note that this may mean that your Internet usage charges may change between Monash and your 3G service provider. It staff are not careful, their downloads bills may be significantly larger after migrating to OS 3.0 (depending on your data plan and how much internet activity you perform on a Monash campus). Until the bug is fixed, staff will need to ensure they are actually connected to the Monash wireless network (and not assume they are connected). If your iPhone is privately owned, then you will already know what data plan you are on and what downloads are costing you. Please note that Monash logged the error with Apple last week and they will be releasing a patch (version 3.1) in the near future. Also note that Monash is not the only institution affected by this Apple bug in OS 3.0. | Contents | Finding your IP Address and SubnetWhen registering a computer for the Monash network, often you will be requested for a network card address. To obtain this physical address, please follow the instructions on the Monash ITS website:
| Contents | Internet Explorer 8 and ESS (Employee Self Service)Dear Staff Member, | Contents | Register now to see what's new in PASW Statistics 18 (SPSS)Get up-to-speed on the innovative new features of this latest release including new automation, better analysis and reporting, improved technology, and optimised architecture. http://www.spss.com/events/event.cfm?E_ID=2899&Country=AU | Contents | STATA 11 (Released late July)'Stata is a complete, integrated statistical package that provides everything you need for data analysis, data management, and graphics. Stata 11 will be released in late July and the new version adds many new features such as multiple imputation, factor variables, generalized method of moments (GMM), competing-risks regression, state-space modeling, predictive margins, a Variables Manager, and more.' For more information, visit: http://www.stata.com/stata11/ Currently Faculty staff receive a discount on purchases based on a volume licence (there are currently over 80 licensed users of Stata 10 in the Faculty). The price for Faculty staff to upgrade to Stata 11 will vary from $180-$300/licence depending on how many staff upgrade. If you are interested in upgrading, please email software@med.monash.edu.au with your details on how many licences you are interested in upgrading. | Contents | UPDATE: iPhone 3.1 and the Monash wireless networkRecent testing of Version 3.0 of the Apple iPhone operating system has confirmed that there is a bug in the Apple software and so OS 3.0 not fully compatible with the Monash wireless system: | Contents | Important changes to IT leasing for 2010 - from Peter Naujoks, Director, Monash Strategic ProcurementDue to the results of an extensive review into the long-standing operating IT lease facility with Macquarie, a decision has been taken to cancel the current arrangement. This decision was endorsed by the Vice Chancellors Group at a meeting in March 2009.
If you need more information about this change, please contact Kylie McDonald, Strategic Procurement Group on X56056. | Contents | Apple Warranty Change: September, 2009Apple has decided to change the education warranty in Australia from the current three years return to base (RTB) ("Apple TriCare Protection Plan) to one year RTB ("AppleCare Protection Plan") effective September 1st 2009. All machines purchased by the University until the end of August will include the 3 year RTB warranty. This means that warranty will be reduced to 12 months and Monash staff will need to pay for the extra two years (if required). The new plan has been enhanced to include on-site and also global coverage. Apple sees the benefits of the new plans as being onsite, global coverage and offering more customisation options. For more information, please contact Monash's two endorsed Apple Suppliers: Attached Files: AppleCare_Number_Announce.pdf 38396 Bytes | Contents | Problems with delivery of HP desktop machines, notebooks and printersDue to component delays, Monash is experiencing problems with delivery of HP desktop machines, notebooks and printers. Initial investigations suggest the problems are industry wide and not confined to just Leading Solutions and HP. Delays at this point are stretching out to 4 or more weeks.
| Contents | Microsoft Office 2007 - on privately owned computers (incl. Salary Sacrifice)Under the Microsoft CAUDIT-Campus agreement, staff members (but not students) of Monash University are licensed to install and use one copy of CAUDIT software on a home computer (including Monash Salary Sacrifice purchases), for work-related purposes only. This includes Microsoft Office Enterprise 2007 and Microsoft Office 2008 for Mac. The Work at Home right does not include staff of affiliates or staff of approved independent entities, visitors, contractors or consultants. A valid University staff identification card is required. HOWEVER, installations under the 'Work at Home' provision may only be done using media purchased from Microsoft via approved reseller Insight for the exclusive use of the individual staff member. To order the media, please visit: The Agreement of use conditions are listed on the above website and include:
------- An alternative option for Microsoft Windows computers is the Microsoft "It's Not Cheating Offer. This software can be used for non-Monash related activities. The Microsoft "It's Not Cheating Offer" (http://www.itsnotcheating.com.au) is available for all Monash staff and students. Under this offer you may purchase 1 copy of Microsoft Office Ultimate 2007 (Windows) for $75.00. For more information, visit: http://www.microsoft.com/australia/education/unistudentoffer/default.mspx | Contents | Microsoft Office 2007 - Training OptionsThere are two options available to staff for Office 2007 training: 1. Microsoft online, self-paced training. 2. Monash instructor-led training The course can be booked online: | Contents | Microsoft Office 2007 - comes with a free PDF creatorThe 2007 Microsoft Office Add-in "Microsoft Save as PDF" allows you to save to the PDF format in eight 2007 Microsoft Office programs. It also allows you to send as e-mail attachment in the PDF format in a subset of these programs. Most staff will find that as all of their documents are in the Microsoft Office format, there is no need to purchase Adobe Acrobat, thus saving money. | Contents | Dragon NaturallySpeaking: Special Education Pricing Available for Dragon 10 Preferred edition'Nuance would like you to keep leading the way by putting an even more powerful tool in your hands, Dragon NaturallySpeaking 10 Preferred speech recognition software. Nuance are pleased to announce that we are repeating the Dragon in Education offer and invite you to order Dragon NaturallySpeaking 10 Preferred edition for the special Education-only price of $39.95 (which includes shipping) – a saving of over $200 on the recommended academic pricing. Click here to purchase Dragon NaturallySpeaking 10 Preferred for $39.95' To see what's new in Version 10, visit: To see the difference between Preferred and Professional editions, visit: | Contents | |
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